Call 800-233-6785


Add New Image as your favorite lab

TRIOS® 3Shape

  1. Go to https://us.3shapecommunicate.com/en/Account/LogOn and enter your Username and Password
  2. Click on “Connections” then “Add Connection”
  3. Enter: digital@newimagedl.com
  4. We will be notified to approve your connection; once this is done, you will be able to send us cases.
If you have any problems, call Trios Support or your reseller.

Cadent iTero

  1. Create new case
  2. Fill out Treatment Information (patient info, scanning order, restoration type, and shade)
  3. To set up New Image Dental Laboratory in your system, call iTero customer support at 800-577-8767. Our account ID is 445.
  4. Scan patient
  5. Review the scan quality, interocclusal clearance, and margins
  6. Click “Send” icon in the main tool bar to send case to the Cadent Center
  7. To confirm that the file has been sent (or is queued for sending) open the Case Manager
If any issues arise, please contact iTero Customer Service at 800-577-8767.

3M True Definition

  1. Add New Image Dental Laboratory to your lab list by calling 3M Customer Support at 800-634-2249, ext 3, ext 1 for digital tech support.
  2. After the lab is set up, it must also be activated
  3. Enter new patient information
  4. Scan patient
  5. Review the scan quality, interocclusal clearance, and margins
  6. Select New Image Dental Laboratory as lab and select material for restoration
Contact Customer Service should issues arise at 800-634-2249, ext 3, ext 1.

E4D PlanScan

You must register through DDX in order to send cases to us. Contact Henry Shein to technical assistance to add New Image Dental Laboratory to your list of laboratories or DDX Support at 800-537-6070.

Cerec Connect

  1. Log into your Cerec Connect account at www.sirona-connect.com
  2. Click on 'My Account' from the left-side menu
  3. Click on 'My Favorite Laboratories'
  4. Click the 'Search Labs' button
  5. Enter 30260 in Zip Code field
  6. Click 'Start Search' button
  7. Find ‘New Image’ in the results (It should be the very first row.)
  8. Click the Add button (yellow plus) on far right of the row

Now you are ready to send your cases to New Image.